Standard shipping typically takes 5-7 business days within Nigeria. For custom BYOM orders, please allow an additional 3-5 business days for production before shipping. Express shipping options are available at checkout for faster delivery.
Yes, we deliver internationally. We ship to countries outside Nigeria, and delivery timelines and fees may vary based on your location. Shipping costs will be calculated at checkout. If you need help confirming delivery to your country, feel free to contact our support team.
Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or through the courier's website. You can also check your order status in the "My Orders" section of your account.
We use premium quality materials for all our products. Our t-shirts are made from 100% cotton, hoodies from cotton-polyester blends for comfort and durability, and caps from cotton twill. All materials are carefully selected to ensure comfort and longevity.
Each product page includes a detailed size chart. We recommend measuring your favorite fitting garment and comparing it to our size chart. If you're between sizes, we suggest sizing up for a more comfortable fit. For custom BYOM orders, ensure you select the correct size as exchanges may be limited.
Yes, all our products are machine washable. For best results and longevity, we recommend washing in cold water, turning garments inside out, and avoiding bleach. For custom printed items, air drying is recommended to preserve the print quality.
BYOM (Build Your Own Merch) is our custom merchandise creation service. You can design your own unique apparel by choosing the product type, color, adding custom text with various fonts and styles, and placing stickers. It's perfect for personal expression, events, or gifts!
Absolutely! Our BYOM tool provides a real-time preview of your design as you create it. You can see exactly how your custom text and stickers will appear on the front and back of your chosen product. You can also toggle between views before adding to cart.
Due to the custom nature of BYOM orders, modifications are limited. Please contact our support team within 2 hours of placing your order if you need to make changes. Once production begins, we cannot make modifications or accept cancellations.
We offer a 14-day return policy for regular products in unworn, unwashed condition with original tags attached. Custom BYOM orders are non-returnable unless there is a manufacturing defect. Please contact our support team to initiate a return.
If you need to exchange an item for a different size or color, please contact our support team within 14 days of receiving your order. You'll need to return the original item (in unworn, unwashed condition) before we can ship the replacement. Exchange shipping costs may apply.
We're sorry if you received a damaged or defective item! Please contact us within 7 days of delivery with photos of the issue. We'll arrange for a replacement or full refund at no additional cost to you. Quality is our priority!
We accept all major credit/debit cards (Visa, Mastercard, Verve), bank transfers, and mobile payment options including Paystack and Flutterwave. All transactions are secure and encrypted for your protection.
Yes! We use industry-standard encryption and secure payment gateways to protect your information. We never store your complete card details on our servers. All payment processing is handled by certified payment providers.
No, you can checkout as a guest. However, creating an account allows you to track orders, save your wishlist, store multiple shipping addresses, and access exclusive member benefits. It only takes a minute to sign up!